Satisfaction!

Everyone I had contact with at Air Factor behaved in manner that left me with the impression that they really cared about my satisfaction. - I had two heat pump (split) systems installed and every step in the process was pleasant and informative. Larry did a thorough job of presenting my options and following up after the install, Travis and Josh worked hard to complete an excellent installation, and the owner Bill stopped by to look at the installation in progress, and to make sure I was satisfied with what had been done to that point. - The day after the installation there was an issue with one of the wall thermostats, so I called the office and they arranged for it to be replaced the next day (a Saturday). - At the end of the process I was provided documents for each heat pump “system” that was installed. They covered installation, using the new thermostats, general information on heating and cooling systems, satisfaction guarantees, completed warranty registrations, and completed manufacturer rebate claim forms. Larry also took care of the SRP and federal tax credit related forms since one of my new systems qualified for them. - In my opinion you'd be wise to give this business and its people your consideration! Besides treating me well, their quote was 7.5% lower than another highly ranked company on both Kudzu and Angie's List. - For the record I found Air Factor on Angie's List where they had an outstanding rating and many reviews.