Horrible!

In September 2009 our A/C unit stopped working. I called a few companies, including Diamondback Air and talked to the owner, John Herman. He was very helpful over the phone so I agreed to have his technician come out the next day to take a look at my unit. When he arrived he determined that the fan motor had seized up and needed to be replaced. Luckily, it was under warranty so it should have been a quick and inexpensive fix. The technician called John for a quote and he quoted me $485. $485 to replace a fan motor that was under warranty and would only take 30 or so minutes to replace! And that was on top of the service fee I had to pay. I immediately called John myself and he gave me some song and dance trying to justify the ridiculous cost. I told him I would hire someone else. I paid them their $70 service fee and sent the technician on his way. I immediately called several other well known reputable companies and got quotes over the phone to replace the motor. All the quotes were SEVERAL HUNDRED dollars less than what John had tried to get out of me. The next morning another company came out and replaced the motor and was in and out in under an hour. They charged me $110 total. I'm just sorry Diamondback Air got $70 of my money. I advise everyone to stay far away from this company. There are far more honest businesses out there that will get the job done professionally without attempting to rip off their customers.