Universal Pool Service Inc.

I agree with the comment below posted by madconsumer. they are a pretty bad pool service company. I'll find someone better to manage my pool.

Link to This Review      Post on Facebook   Share on Twitter

The guy taking care of my pool is ok and shows up every week but he never has chemical's to treat our pool properly. What kind of pool service company doesn't have chlorine? I don't think this company is going to be around long for the simple fact is that they can't afford chlorine or acid and the office girl lie's alot when I call there. People beware of this company.

Link to This Review      Post on Facebook   Share on Twitter

I have had good luck with return calls as long as I make them during normal business hours. Not that great if the vms are after hours. I had two pools. I had asked them to keep me posted on the status of the pools so I could clean the filters or change the water if needed. Suddenly one day one when visiting, I noticed the home's pools turned green. They said they would treat it. Well obviously they never tested the water! This lasts for several weeks of me having to ask them to fix the problem. No one called me. I had to call them. Given it is their job to keep me posted. Turned out the water needed to be drained! So I had to drain it and then treat it for mustard algae and scrub the walls and filter. Cost of 400 dollars through another company. It was their job to tell me I needed to change the water. The employees are not that good. I like the ownership but with employees who could care less, I had to fire them.

Link to This Review      Post on Facebook   Share on Twitter

I had them come out to do an inspection on my pool because I just moved into a new home with and existing pool and wanted the water checked. John did a great job and was very knowledgable and gave me a lot of good advice so I can do most of the work myself next time.

Link to This Review      Post on Facebook   Share on Twitter

I think they are a great professional and reliable pool service with careing knowledgeable technicians.

Link to This Review      Post on Facebook   Share on Twitter

I have had service with them going on two years and never any problems. All i do is swim in my pool they take care of the rest no worries. Its worth every penny.

Link to This Review      Post on Facebook   Share on Twitter

We have had Universal Pool servicing our pool for over three years now, and they are fantastic! They respond to any questions or concerns we have in a timely manner, and keep our pool beautiful and clean for our family to enjoy. Thanks Universal Pools!

Link to This Review      Post on Facebook   Share on Twitter

When John had this pool cleaning company it was by far the best. Since John has left things have changed. Service is poor. The guys have tracked mud over my cool deck, the filter does not get checked, and they've left my gate open and my dogs got loose. I have yellow algae growing in my pool as we speak. I cannot get a reply to cancel my service. I can be reached 8-4 workdays at 602-269-5165. So if you really want the true story call me. I read your post!

Link to This Review      Post on Facebook   Share on Twitter

These guys service my moms house ( I pay the bill ) I think the guy who comes out does an ok job. But they do have an issue with answering the phone.

Link to This Review      Post on Facebook   Share on Twitter

Our pool has never looked so good! Thank you John for your excellent service. We are very pleased with your work. We are recommending you to all our friends!

Link to This Review      Post on Facebook   Share on Twitter