Ocean Floor

The prices are too high. The salesman there named Rick has been ripping me off for way to long. Shopping around I found out that I have been paying 3 to 4 times what I should have been paying. Along with his over priced merchandise I have now discovered my tank is set up all wrong (thanks Rick). Go shop anywhere but don??????t shop at the Over Priced Floor.

This place is a joke when it comes to fish. So over rated , and if you don't know anything about fish our tanks. they'l take advantage of you.Tropical treasure and Pheonix Tropical are the best freind shops in the valley

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The place is crawling with roachs, I saw a rat. The prices are way over retail (check that one out for yourself). The staff kept pushing additives on me, by the way they make these additives. I have been doing tropical fish tanks for 10 plus years and have never used things like Nitro-max. I can't say anything nice about the live stock, my Wife pointed out alot of diseases. She dose not know much about fish but she dose know a sick group of them when she sees them. I also visited the salt water side, first the tanks are dirty and coverd with algee, second alot of them are showing sighns of stress, therid almost all of the corals in there sale tanks where dieing, and forth OMG the prices! I shop at Aqua Touch and there prices are high but not as high as this Ocean Floor place. I have never been so taken back by pure lack of care. It is varry clear this store is made to make as much money off its customers, with little care to its customers. In my IMHO they should close the store and rebuild everything after they get rid of the roachs of corse. Hey tip to the owners try highering people that know how to take care of fish. Note to people shoping there: Products like this Nitro Max will NOT keep fish alive good filtration dose. Products like this are made varry cheaply and sell for lots. Buying stuff like this will only keep you wasteing your money on products like this. Don't buy them. The best addvise is get bigger filtration then your tank needs and do resurch. Shop around at different fish stores, and for god sake your on a computer so google info on keeping your pets. Don't take BS such as you need this bottle of stuff or you will kill everything.

I've been a customer on and off since 1991 and have seen it evolve thru quite a few changes. It used to be THE PLACE to go once upon a time. We've started up a Koi pond in our large backyard, so I've started shopping around for fish and supplies. There's a few bad apples that spoils the visiting experience. The young ladies are very courteous, but mostly seem to have limited experience. That I can live with. The back forty has a few gentlemen that know their stuff. Kenny stands out, he's customer friendly and courteous. Went in on one of his days off. Plump middle aged guys talking with a customer extensively, only guy around. Waited 10 min to be served, made eye contact, got blown off. Conversation continues, finally got service by someone else. The other butthead didn't even have enough manners to say something like hello I'm busy, let me get someone else. If it wasn't for Kenny, I wouldn't let the door hit me in the ass. Got his schedule, I don't have to deal with buttheads.

We are fish lovers and we love to visit this shop because it's almost the largest fish store in phoenix. However, we felt quite disappointed with the shop. We tried to setup a saltwater tank and the staff in there provide us not so useful information. The price is way too high compared to other stores. The living rock/lbs is >$10 ?because of its premium grade ??? Bottom line is ocean floor is a great place to visit, but reconsider your decision before any purchasing.

They are way over priced, seem to have no qualified employees and as everybody else has mentioned, much of thier live stock is dead or dying. AVOID!

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I can say that I was an employee for this company when it was under Great Western Pet Supply. Frank and Carol Mineo were the owners but my understanding they are no longer together, but still own separate parts of the company. Due to my unique position in the company I was able to see some of the inner workings. Let me tell you, Animal Kingdom/Ocean Floor and I am not sure of the other names of the stores, but I know back then the mark up on their products were insane!!!! Puppies especially. Buy them for 60-125$ from the puppy mill in the midwest and mark them up to 800-1500$. It is about the money, they do not really care about the condition/care/maint of the animals UNLESS financially gaining. The didactics of the managementlike a small commune. Frank, Chanelle, Tim, MaryEllen (or Ann)so on and so forth all of them related and MONEY MONGERS!!! I would not now or ever give them a dime of my money. Call me disgruntledbut I saw what I saw and would rather go to the other pet stores anyday.

I puchased some supplies and two Angelfish. After three days one died. I brought it back in a half a cup of frozen tank water. I was tolfd I needed to return with another water sample. I had followed the receipt instructions for return yet I was not dealt with fairly. For the cost of a $6.99 fish this store has lost me as well as all my friends and family who own fish as customers.

I particularly like this store and have had excellent customer service every time. The staff is really knowledgeable and friendly. We end up tipping the employee $10-$20 because they're so helpful. I am very surprised at the negative reviews I'm reading. I'm guessing they're from disgruntled employees trying to get back.

I believe it or not actually use to work here about a year ago now i quit cause i seen how much the management and even frank the owner does not care about animals if a fish gets sick they dont even try and medicate it they simply just throw it out and yes they do a 4 time mark up on everything they sell in the place even fish and reptiles and the tropical science products they sell is all water trust me i seen them make it and the employes get 18% of whatever T.S (tropical science) they sell you and a 10% on anything else they con you into buying this store is a joke now cause its ran by franks fiances sister trust me people go to petco where the fish are guarnteed and not so damn pricey